Privacy Policy

1. Consent

By accessing and using the House of Freedom website, you consent to this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please refrain from using our website.

2. Information We Collect

We collect personal information that you voluntarily provide when you interact with our website, including but not limited to:

• Your full name, phone number, and email address (when you fill out the enquiry or appointment form)
• The nature of your enquiry or message you send us
• Your city or location, if provided, to help connect you with the nearest House of Freedom centre
• Technical data such as IP address, browser type, device type, pages visited, and time spent on our website (collected automatically for analytics)

We do not collect or store sensitive medical records through this website. All clinical information is handled separately under strict patient confidentiality guidelines within our centres.

3. How We Use Your Information

The information we collect is used for the following purposes:

• To respond to your enquiries and appointment requests promptly
• To connect you with the right treatment programme or nearest rehabilitation centre
• To send you relevant health awareness content, updates, and service information (only with your consent)
• To improve our website content, user experience, and service offerings
• To analyse website traffic and understand how visitors interact with our pages
• To comply with legal obligations and prevent fraudulent activity

We will never sell, rent, or trade your personal information to any third party for commercial purposes.

4. Patient & Family Confidentiality

House of Freedom Rehabilitation Centre is built on a foundation of trust. We understand the sensitive nature of addiction and mental health treatment. Any information shared by patients or family members — whether online, by phone, or in person — is handled with the utmost discretion.

All patient data within our centres is governed by applicable Indian healthcare privacy regulations and our internal clinical confidentiality policies. Your journey towards recovery is private and will never be disclosed without your explicit consent.

5. Cookies & Log Files

Our website uses cookies and log files to enhance your browsing experience. Cookies are small text files stored on your device. Log files automatically record details such as:

• Internet Protocol (IP) address
• Browser type and version
• Pages visited and time stamps
• Referring website (if any)

This data is used purely for analytical purposes — to understand how visitors navigate our website and to improve our content. None of this data is linked to personally identifiable information.

You can choose to disable cookies through your browser settings. However, please note that doing so may affect certain features of our website.

6. Third-Party Services

We may use trusted third-party tools and services to help us operate our website efficiently, including:

• Google Analytics — for website traffic analysis
• Google Tag Manager — for managing tracking scripts
• WhatsApp Business — for enquiries and appointment follow-up
• Google Ads / Meta Ads — for running awareness campaigns

These third-party services have their own privacy policies. House of Freedom is not responsible for the practices of these external platforms. We encourage you to review their respective policies.

7. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure.

However, please be aware that no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

You have the following rights with respect to your personal data:

• Right to Access — Request a copy of the personal information we hold about you
• Right to Correction — Request that we correct any inaccurate or incomplete information
• Right to Deletion — Request the removal of your personal data from our records
• Right to Withdraw Consent — Opt out of communications at any time
• Right to Object — Object to how we process your personal information

To exercise any of these rights, please contact us at the details provided below. We will respond to your request within 30 days.

9. Children's Privacy

Our website is not directed towards children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our website, please contact us immediately and we will promptly delete such data from our records.

Parents and guardians are encouraged to monitor their children's online activity and guide their usage of healthcare-related websites.

10. Changes to This Privacy Policy

House of Freedom reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website after any changes constitutes your acceptance of the updated policy.